Reference

Your Account Rights & Our Operating Terms

When you open an account with totomakau, you accept the terms that keep your wallet and gameplay secure.

Account access rulesPayment & withdrawal termsData and account security
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totomakau Your Account Rights & Our Operating Terms
REACH OUR TEAM

Support Channels for Account & Terms Questions

Team online

Live Chat

Contact our support team directly through the chat widget in your account lobby. Available Monday to Friday, 08:00–22:00 WIB, and Saturday to Sunday, 10:00–20:00 WIB. We answer account rule questions, verify withdrawal status, and help you understand your rights.

Email Support

Send questions to [email protected] with your account email and a description of your inquiry. We respond within 24 hours on weekdays. Use this channel for detailed policy questions, account disputes, or record requests.

Account Settings

View your Terms & Conditions acceptance history, payment records, and account closure options directly in Settings > Account > Legal. You can download a copy of the current terms anytime and request changes to your contact information or payment method.

SECURITY & DATA

How We Protect Your Account & Information

Data Retention

We keep your account data — login, payment history, game records — for as long as your account is active, plus seven years after closure for regulatory and fraud-prevention purposes. You can request deletion of non-essential personal data by contacting support; essential data tied to payments or legal compliance is retained per local law.

Account Security

Your login is protected by password encryption and optional two-factor authentication via SMS or email. We do not store your payment card details; DANA, OVO, GoPay and QRIS transfers are processed through their own secure gateways. You are responsible for keeping your password confidential.

Cookies & Tracking

We use cookies to remember your login session, language preference, and game history within your account. Non-essential cookies track gameplay patterns to improve stability and fraud detection. You can manage cookie settings in your browser; disabling cookies may limit account access or slow lobby load times.

Fraud Prevention

When you request a withdrawal, we verify your identity by checking your payment method and recent account activity. Unusual patterns — such as rapid withdrawals or logins from new devices — trigger manual review. We may ask for additional documentation (ID, payment proof) to prevent fraud and money-laundering.

Account Disputes

If you believe your account has been unauthorised or your balance is incorrect, contact support immediately with the transaction date and amount. We investigate within 48 hours and, if fraud is confirmed, reverse the charge and restore your balance. Disputes older than 90 days require additional documentation.

Access to Your Records

You have the right to request a full copy of your account data, including deposits, withdrawals, game logs, and support tickets. Submit your request to [email protected] with your account email. We provide the download within seven working days at no cost.

Your Questions About totomakau Terms

Your account remains active indefinitely with no dormancy or inactivity fees. Your balance stays intact whether you log in weekly or return after months away. If you wish to permanently close your account, you can do so anytime in Settings > Account > Close Account, and we return any remaining balance to your original payment method within five working days.

Open your account, go to Settings > Payment Methods, and add or remove DANA, OVO, GoPay, QRIS or bank transfer accounts. New payment methods are verified with a small test deposit and withdrawal to confirm you own the account. Updates take effect immediately; you can switch between methods on your next deposit or withdrawal.

Yes. If you believe a transaction was unauthorised or incorrect, contact support within 90 days with the transaction ID and amount. We investigate and, if the dispute is valid, reverse the charge or re-credit your account. Disputes older than 90 days are reviewed only if you provide supporting evidence such as bank statements or payment screenshots.

We collect your name, email, phone number, payment details, and account activity (deposits, withdrawals, game history). We keep this data for seven years after your account closes to comply with anti-fraud and money-laundering regulations. You can request deletion of non-essential information anytime; essential payment and legal records are retained per local law.

Yes, you can log in on desktop, tablet and mobile simultaneously. We do not limit concurrent logins. However, if we detect login attempts from multiple countries or suspicious locations within seconds, we may temporarily lock your account for security and ask you to verify your identity via email or SMS.

You can close your account anytime in Settings > Account > Close Account. After closure, your balance is returned to your original payment method within five working days. Your account data is archived for seven years for regulatory purposes. You cannot reopen the same account; if you wish to play again, you must create a new account with fresh verification.

Contact support immediately via live chat (Monday–Friday, 08:00–22:00 WIB) or email [email protected]. Provide details of the suspicious activity. We will freeze your account, review recent transactions, and restore any unauthorised withdrawals. Change your password immediately and enable two-factor authentication if you have not already.

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